this is my current resume’. i was wondering, do anybody have any suggestions on how i can make it more appealing. thanks.
Jane Doe
1342 W. 1234th St, Los Angeles, Ca, 95325
(323)444-9565(home) (323)387-3844(cell)
NayNicole08@yahoo.com
PROFILE
Administration:
•Great phone etiquette.
•Professional appearance.
•Strong prioritization skills.
•Excellent organizational skills.
•Knowledge of standard office equipment.
•Strong ability to understand and follow specific instructions and procedures.
Customer Service:
•Positive attitude.
•Strong customer service skills.
•Outstanding communication skills.
•Cooperative, courteous, and respectful.
•Able to handle customer complaints effectively.
Technical Skills:
•10 key,
•Data entry.
•Typing (48 wpm)
•Microsoft Windows XP, Vista.
•Knowledge of Microsoft Office Suite.
•Able to quickly learn new software packages.
Key Strengths:
•Energetic.
•Goal oriented.
•Hard working.
•Team oriented.
•Willing to learn.
•Dependable and flexible.
•Able to work independently.
•Exceptional attendance record.
•Accurate, efficient, and detail-oriented.
•Ability to work in a fast-paced atmosphere.
•Willingness to take on added responsibility.
•Adapt quickly to new and evolving environments.
EXPERIENCE
TSA2007-2008
Transportation Security Officer
•Motivated and supervised 5+ employees on daily basis.
•Delegated responsibilities to employees to meet company’s expectations.
•Processed confidential documents.
•Resolved complaints on as-needed basis.
•Assisted public with routine questions.
•Facilitated employee meetings.
•Handled all word processing and typing for supervisor.
•Demonstrated leadership.
•Assisted supervisor in training new employees.
•Provided security services to the traveling public.
•Conflict resolving course completed.
•Typed confidential memos for supervisor.
•Handled irate passengers calmly.
•Eliminated major filing back up.
•Maintained employee files.
Six Flags Hurricane Harbor2007-2007
Food Service Clerk
•Cleaned work area and surrounding stations
•Counted monies in cash draw at beginning and end of shift and kept a record of contents.
•Treated customers promptly, with courtesy, and respect.
•Managed inventory.
•Maintained stock.
•Assisted customers with ordering.
•Received payment and dispensed correct change.
Watsons Family Child Care2004 - 2007
Daycare Assistant
•Maintained record-keeping procedures without error.
•Effectively developed telephone communication skills.
•Entered data for reports.
•Helped plan and organize activities.
•Maintained a safe, clean, appealing environment.
•Performed simple first aid in emergencies.
George Washington Preparatory High School2005 - 2007
Office Assistant (Volunteer)
•Assisted public with routine questions.
•Answered phones in a professional manner.
•Took accurate phone messages & delivered them promptly.
•Performed general administrative duties.
•Handled multi-line phone system.
•Greeted visitors.
•Interacted with a large number of staff.
•Retrieved files and documents upon request
•Conducted tours as needed.
•Provided basic information to visitors and callers.
EDUCATION
Los Angeles Southwest College Attending
Obtaining an AA Degree in criminal justice.
George Washington Preparatory High School2003-2007
High School Diploma